Collection service

As a company prism is aware how important it is for you to receive faulty and redundant devices back from your end users.  Unfortunately returning these items is not always a priority for them.

Therefore, as a business prism can offer you a collection service throughout the UK and Republic of Ireland using our field force or courier.  Supply a list of merchant address details and items to be returned and we will visit those sites on your behalf.

All items collected and returned to our warehouse facility will show up on our PRISM system and can be tracked from collection until return. These items can then be stored in our facility to be disposed of in line with WEEE regulations, returned to yourself or returned to manufacturer.  Again this would show on our system enabling you as a company to have full visibility on the locations of all of your assets at any given time.

It could be that some items are not able to be collected due to the merchant no longer trading at the address supplied – this service provides you with valuable data enabling you to update your internal database accordingly.