Help desk services
So that our clients are able to offer their end users a complete “one stop” shop, prism has set up its own in house help desk.
The staff here at prism are trained on a number of terminal types and work to fix the issue remotely so that device downtime is significantly minimised and the end user can continue to use their device without a swap-out taking place.
Prism can also offer an outbound call service to end users to help with technical / installation queries if that is your preference rather than a field service visit.
All calls, whether inbound or outbound, are logged both on our system and also your system to enable you to view any calls that may require intervention by yourselves.
As with all the other services that prism offer, they are tailored to your requirements as we are aware that “one size fits all” doesn’t apply in this day and age. With that in mind, prism can look at either a per device / month plan or a per call / month plan.
The current hours for help desk cover are:
Mon – Fri 9am to 11pm
Sat – 10am to 11pm
Sun – 10am to 11pm
If you would like to know more about our help desk operation or arrange a visit, then please contact us on 01765 647 489.